Case Studies

Replacing a 911 Emergency Center's High Availability Response Platform

Situation

The City of Philadelphia's 911 Police and Fire Response Center needed to replace there computing platforms without experiencing any interruption in service.

Task

Absolute assessed the situation and created a plan that would allow the center to operate while the swap out was taking place.

Action

Absolute began the process by simulating the swap out to ensure that there would be no interruption in service. Once they were satisfied with the results, the plan was put into action and the machines were swapped during a period when calls were typically low.

Result

The City of Philadelphia's911 Police and Fire Response Center had zero downtime during the equipment swap out.

Getting Right the First Time

“The Absolute Team gets it done right the first time. They take the time up front to ensure the requirements are captured and understood.”